Shift Lead – Fast-Paced Store Ops & Customer Service

Marks and Spencer; Hull and East Yorkshire; On-site; GBP 12,398,000 - 17,909,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to oversee the fill operation and maintain a ready-to-trade salesfloor. You’ll coordinate resources, supervise colleagues, and support the Colleague Manager to ensure smooth daily tasks.

This frontline role requires resilience for early-morning shifts. You’ll role model customer service, lead by example, and help maintain a safe, well-presented store environment.

Qualifications

• Must be 18+ due to health and safety rules.

Responsibilities

• Lead the fill operation and ensure the salesfloor is ready to trade.
• Coordinate resources to perform daily fill tasks and support the Colleague Manager.
• Coach colleagues on One Best Way and drive productivity for store opening.

Skills

Leadership

Customer Service

Store Operations

Teamwork

Job description

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to oversee the fill operation and maintain a ready-to-trade salesfloor. You’ll coordinate resources, supervise colleagues, and support the Colleague Manager to ensure smooth daily tasks.

This frontline role requires resilience for early-morning shifts. You’ll role model customer service, lead by example, and help maintain a safe, well-presented store environment.