Shift Lead — Fast-Paced Store Floor Leader

Marks and Spencer; Belfast City District; On-site; GBP 14,000 - 17,000; Full time

Job summary

Marks & Spencer in the United Kingdom invites applicants for a Shift Lead role to manage the fill operation and ensure the salesfloor is ready to trade from opening until close.

You will coordinate resources, coach colleagues on best practices, and uphold customer service standards while maintaining a clean, safe, and welcoming store environment.

If you are ready to roll up your sleeves and lead a busy team, this frontline position offers growth opportunities across our stores.

Qualifications

• Must be 18 years of age or older.

Responsibilities

• Lead the fill operation to ensure a salesfloor ready to trade.
• Coordinate resource to deliver operational tasks during the fill operation.
• Lead the floor in the absence of the Colleague Manager.
• Coach colleagues on One Best Way and drive productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service and M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

Job description

Marks & Spencer in the United Kingdom invites applicants for a Shift Lead role to manage the fill operation and ensure the salesfloor is ready to trade from opening until close.

You will coordinate resources, coach colleagues on best practices, and uphold customer service standards while maintaining a clean, safe, and welcoming store environment.

If you are ready to roll up your sleeves and lead a busy team, this frontline position offers growth opportunities across our stores.