Shift Lead — Store Operations & Opening Champion

Marks and Spencer; Antrim; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks & Spencer is seeking a Shift Lead to supervise the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources and take operational responsibility in the absence of the Colleague Manager.

You will lead a team during busy periods, drive productivity, ensure a smooth payment experience, and maintain a clean, safe, and well-presented store environment each day.

Qualifications

• Must be 18 years or older.

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks & Spencer is seeking a Shift Lead to supervise the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources and take operational responsibility in the absence of the Colleague Manager.

You will lead a team during busy periods, drive productivity, ensure a smooth payment experience, and maintain a clean, safe, and well-presented store environment each day.