Shift Lead - Food & Store Operations

Marks & Spencer; Douglas; On-site; GBP 1,515,000 - 1,791,000; Full time

Job summary

Marks & Spencer is seeking a Shift Lead to oversee the fill operation and drive readiness for trading. You will coordinate resources, coach colleagues on best practices, and ensure a fast, smooth payment experience for customers.

The role requires excellent customer service and leadership to maintain a clean, safe, and welcoming store environment. Join our frontline team to model M&S behaviours, support other stores if needed, and manage opening/closing tasks with responsibility for call-outs

Qualifications

• Frontline retail role requiring hands-on leadership.
• Ability to coordinate resources and lead a team during busy shifts.
• Customer-focused service expectations.

Responsibilities

• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Skills

Customer Service

Team Leadership

Store Operations

Communication

Job description

Marks & Spencer is seeking a Shift Lead to oversee the fill operation and drive readiness for trading. You will coordinate resources, coach colleagues on best practices, and ensure a fast, smooth payment experience for customers.

The role requires excellent customer service and leadership to maintain a clean, safe, and welcoming store environment. Join our frontline team to model M&S behaviours, support other stores if needed, and manage opening/closing tasks with responsibility for call-outs