Shift Lead - Fast-Paced Retail Team Leader

Marks and Spencer; England; On-site; GBP 1,378,000 - 1,929,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to support the store during key trading hours. You’ll lead on the shop floor, serve customers, manage stock and help guide the team through busy periods.

This role requires confident, hands-on leadership, strong teamwork, and the ability to adapt across opening and closing tasks. You’ll use store systems to keep standards high and ensure fast, efficient service.

Qualifications

• 18 years or older required by health and safety legislation.

Responsibilities

• Lead the shop floor during busy trading periods and ensure fast, efficient service.
• Serve customers and assist with tills and stock to keep the store moving.
• Coordinate daily tasks and help allocate resources to match demand.
• Maintain high standards of cleanliness, safety and shop presentation across the floor.
• Be a role model for the team, supporting colleagues and promoting a positive, inclusive environment.

Job description

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to support the store during key trading hours. You’ll lead on the shop floor, serve customers, manage stock and help guide the team through busy periods.

This role requires confident, hands-on leadership, strong teamwork, and the ability to adapt across opening and closing tasks. You’ll use store systems to keep standards high and ensure fast, efficient service.