Shift Lead - Fast-Paced Retail Floor Leader

Marks and Spencer; Bournemouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Shift Lead to help deliver great service and keep the store running smoothly during peak trading hours. You will lead by example on the shop floor, coordinate tasks and support colleagues to maintain high standards and fast, friendly service.

This role blends hands-on delivery with leadership responsibilities, requiring proactive, flexible individuals who can adapt to changing business needs, operate store systems, and guide the team through

Qualifications

• Must be 18 years or older.
• Proactive, confident leader with customer focus.

Responsibilities

• Lead the shop floor during peak trading to ensure seamless customer service.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Support colleagues and maintain high standards on cleanliness and safety.
• Operate store systems and tills as required.

Skills

Leadership

Customer service

Team coordination

Digital systems

Tools

POS systems

Store software

Job description

Marks and Spencer in the United Kingdom is seeking a Shift Lead to help deliver great service and keep the store running smoothly during peak trading hours. You will lead by example on the shop floor, coordinate tasks and support colleagues to maintain high standards and fast, friendly service.

This role blends hands-on delivery with leadership responsibilities, requiring proactive, flexible individuals who can adapt to changing business needs, operate store systems, and guide the team through