Store Floor Shift Lead: Hands-On, Fast-Paced Service

Marks & Spencer Plc; Throop; On-site; GBP 21,000 - 26,000; Full time

Job summary

Marks & Spencer Plc is hiring a Shift Lead to help deliver great service and keep the store running smoothly during key trading hours.

In this fast-paced role you’ll lead by example on the shop floor, coordinate tasks, and support colleagues across tills, stock, and customer service. You’ll use store systems to drive momentum and maintain high standards, across opening to closing shifts.

Qualifications

• Role requires stepping up to lead the floor during busy periods.
• You will combine hands-on delivery with leadership responsibilities to keep the store moving.
• Flexible to work across opening/closing tasks and different store areas.

Responsibilities

• Lead the shop floor during key trading periods and ensure fast, efficient service.
• Serve customers, fill stock, and support tills as needed.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Maintain high standards of cleanliness, safety, and stock availability.
• Model positive, inclusive teamwork and share best practices.

Skills

Leadership

Team Coordination

Customer Service

Stock Replenishment

Job description

Marks & Spencer Plc is hiring a Shift Lead to help deliver great service and keep the store running smoothly during key trading hours.

In this fast-paced role you’ll lead by example on the shop floor, coordinate tasks, and support colleagues across tills, stock, and customer service. You’ll use store systems to drive momentum and maintain high standards, across opening to closing shifts.