Store Shift Lead: Open & Floor Operations Coach

Marks and Spencer; Barnstaple; On-site; GBP 22,000 - 26,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Shift Lead to manage the fill operation, ensuring the sales floor is ready to trade and coordinating resources to Serve, Sell and Fill.

You will lead the floor in the absence of the Colleague Manager, coach colleagues, model customer service and uphold M&S behaviours across the store while delivering a safe, clean and welcoming shopping environment. The position includes flexible hours and a focus on teamwork and excellent customer experience.

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks and Spencer in the United Kingdom is seeking a Shift Lead to manage the fill operation, ensuring the sales floor is ready to trade and coordinating resources to Serve, Sell and Fill.

You will lead the floor in the absence of the Colleague Manager, coach colleagues, model customer service and uphold M&S behaviours across the store while delivering a safe, clean and welcoming shopping environment. The position includes flexible hours and a focus on teamwork and excellent customer experience.