Shift Lead — Fast-Paced Food Service & Team Leader

Marks & Spencer Plc; Eight Ash Green; On-site; GBP 21,000 - 29,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Team Support Manager to help keep the store moving during key trading hours. You’ll lead the shop floor with a hands-on approach while supporting the team to deliver fast, friendly service and maintain high standards.

Expect a proactive, energetic candidate who can coordinate tasks, support colleagues, and adapt to the fast-paced retail environment. The role requires leadership, reliability and a commitment to excellent customer experience.

Qualifications

• Retail experience with leadership capability.
• Comfortable guiding a team on the shop floor during busy periods.
• Proactive approach to customer service and store standards.

Responsibilities

• Lead the shop floor during peak trading periods and ensure smooth operations.
• Serve customers, refill stock, and support tills as needed.
• Coordinate daily tasks and allocate resources to keep the store moving.
• Maintain high standards of cleanliness, safety, and presentation on the shop floor.
• Model best practice, support colleagues, and foster an inclusive team environment.
• Be digitally confident, using store systems to drive results and efficiency.

Skills

Leadership

Customer service

Team coordination

Digital systems

Tools

POS systems

Inventory systems

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Team Support Manager to help keep the store moving during key trading hours. You’ll lead the shop floor with a hands-on approach while supporting the team to deliver fast, friendly service and maintain high standards.

Expect a proactive, energetic candidate who can coordinate tasks, support colleagues, and adapt to the fast-paced retail environment. The role requires leadership, reliability and a commitment to excellent customer experience.