Shift Lead: High‑Energy Retail Floor Leader

MARKS&SPENCER; Oxford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer (M&S) is seeking a proactive Shift Lead to support the store's smooth operation during key trading hours on Sundays, Tuesdays, Wednesdays, Fridays, and Saturdays from 06:00 to 14:00. You will lead the floor, assist with stock and tills, and ensure fast, friendly service in a high-demand environment.

The role requires hands-on leadership, a proactive approach, and the ability to adapt to changing store needs across areas.

Qualifications

• Strong customer service skills
• Ability to lead by example
• Comfort with using store systems and tech

Responsibilities

• Lead the shop floor during peak trading periods and key hours
• Coordinate tasks and allocate resources to keep the store trading smoothly
• Serve customers, assist with stock filling and tills, and uphold high standards of cleanliness and safety

Job description

Marks & Spencer (M&S) is seeking a proactive Shift Lead to support the store's smooth operation during key trading hours on Sundays, Tuesdays, Wednesdays, Fridays, and Saturdays from 06:00 to 14:00. You will lead the floor, assist with stock and tills, and ensure fast, friendly service in a high-demand environment.

The role requires hands-on leadership, a proactive approach, and the ability to adapt to changing store needs across areas.