Food Store Team Leader — On‑Floor, Fast-Paced Impact

Marks and Spencer; Hedge End; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial outcomes while shaping our stores for the next generation of customers.

You will coach a multiskilled team, make bold decisions under pressure, use data to strengthen performance, and model inclusive service as you grow with M&S. This hands-on, fast-paced role offers visibility and impact every day.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the ability to use data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver five-star service and strong commercial results.
• Use data and insight to drive store performance and decisions.
• Handle challenging conversations with clarity and empathy.

Skills

Team leadership

Retail experience

Data-informed decision making

Coaching & performance management

Customer service excellence

Job description

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial outcomes while shaping our stores for the next generation of customers.

You will coach a multiskilled team, make bold decisions under pressure, use data to strengthen performance, and model inclusive service as you grow with M&S. This hands-on, fast-paced role offers visibility and impact every day.