Shift Lead: Drive Store Ops & Customer Experience

B&Q; Newry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

6.6 weeks holiday

ShareSave options

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Newry is seeking a Shift Lead to oversee the store shift, ensuring a safe and engaging customer experience. You will manage staff deployment, handle customer interactions, and uphold store standards to drive a positive shopping environment.

As a keyholder, you will work across flexible hours, from early morning starts to late evening finishes, contributing to a busy, customer-focused retail team in Newry.

Qualifications

• Must be customer-focused and do the right thing for customers.
• Able to see the broader store operations beyond one area.
• Safety-conscious with eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy daily and motivate those around you.
• Confident to act autonomously and make decisions for the customer at pace.

Responsibilities

• Oversee shift to ensure a safe and smooth store operation.
• Deploy colleagues effectively to serve customers during shift.
• Be the first point of contact for customers and colleagues.
• Ensure store safety at all times.

Skills

Customer focus

Big-picture view

Safety awareness

Team collaboration

Energy and motivation

Autonomy

Job description

B&Q Newry is seeking a Shift Lead to oversee the store shift, ensuring a safe and engaging customer experience. You will manage staff deployment, handle customer interactions, and uphold store standards to drive a positive shopping environment.

As a keyholder, you will work across flexible hours, from early morning starts to late evening finishes, contributing to a busy, customer-focused retail team in Newry.