Weekend Shift Lead: Drive Customer Experience

B&Q Limited; Greater London; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Pension scheme

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6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited is seeking a Shift Lead for weekends at the Friern Barnet store. This part-time role (15 hours/week) is a permanent contract with a store-location allowance. You will oversee shifts, ensure safe operations, and deliver a great customer experience. The role emphasizes teamwork, autonomy, and a proactive safety mindset.

You'll lead colleagues on shift, respond to customer needs, and maintain store standards while promoting a welcoming environment for shoppers and team members alike.

Qualifications

• Passionate about customers and doing the right thing.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and able to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Deploy colleagues effectively to meet customer needs during your shift.
• Be the first point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety conscious

Autonomy

Energetic

Job description

B&Q Limited is seeking a Shift Lead for weekends at the Friern Barnet store. This part-time role (15 hours/week) is a permanent contract with a store-location allowance. You will oversee shifts, ensure safe operations, and deliver a great customer experience. The role emphasizes teamwork, autonomy, and a proactive safety mindset.

You'll lead colleagues on shift, respond to customer needs, and maintain store standards while promoting a welcoming environment for shoppers and team members alike.