Shift Lead, Customer Service & Store Ops

Marks & Spencer Plc; Salisbury; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer Plc in Salisbury seeks a Store Supervisor to lead the fill operation, ensuring a ready-to-trade salesfloor and efficient resource coordination. You will oversee daily tasks, support the Colleague Manager, and model exceptional customer service.

The role requires strong leadership, teamwork, and a proactive approach to store operations, with opportunities for career growth within M&S.

Responsibilities

• Lead the fill operation to keep the salesfloor ready to trade and coordinate resources to Serve, Sell and Fill.
• Coordinate resources to deliver daily fill tasks and cover for the Colleague Manager.
• Lead the fill operation, coach colleagues on One Best Way and drive productivity before opening.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes run efficiently across the store at the right times.
• Coordinate the team to deliver a clean, safe, well-presented store.
• Contribute to a great, inclusive team atmosphere.
• Role model great Customer Service.
• Demonstrate M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations to drive high performance.
• Support nearby stores if needed.
• Responsible for being a key holder and answering call outs.
• Responsible for opening/closing tasks: loading, temperature controls, logging issues, cash handling, TSL compliance.
• This is a frontline role with huge opportunity for those ready to roll up sleeves.

Job description

Marks & Spencer Plc in Salisbury seeks a Store Supervisor to lead the fill operation, ensuring a ready-to-trade salesfloor and efficient resource coordination. You will oversee daily tasks, support the Colleague Manager, and model exceptional customer service.

The role requires strong leadership, teamwork, and a proactive approach to store operations, with opportunities for career growth within M&S.