Shift Lead - Store Operations & Customer Service

Marks and Spencer; Ashtead; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks and Spencer is seeking a dedicated team member to lead the fill operation, ensuring the sales floor is ready to trade. You will coordinate resources to serve, sell and fill, and step in for the Colleague Manager when needed.

The role involves early morning shifts, a focus on customer service, and maintaining a clean, safe, and well-presented store. It requires leadership, teamwork and flexibility to support store opening and closing tasks.

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Job description

Marks and Spencer is seeking a dedicated team member to lead the fill operation, ensuring the sales floor is ready to trade. You will coordinate resources to serve, sell and fill, and step in for the Colleague Manager when needed.

The role involves early morning shifts, a focus on customer service, and maintaining a clean, safe, and well-presented store. It requires leadership, teamwork and flexibility to support store opening and closing tasks.