Store Floor Lead - Service & Ops Coach

Marks & Spencer Plc; Brentwood; Hybrid; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

Marks & Spencer Plc is seeking a Team Support Manager to coordinate and lead fill operations on the sales floor, ensuring readiness to trade and a fast, accurate payment experience. You will coach colleagues on One Best Way, allocate resources, and maintain a clean, safe store environment while delivering great customer service and a positive team culture.

This frontline leadership role requires resilience, a hands-on approach to opening/closing tasks, and collaboration with nearby stores as

Qualifikationen

• Must be 18 years of age or older.
• Experience leading fill operations and coordinating store resources.
• Ability to role model customer service and M&S behaviours.

Aufgaben

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity for store opening.
• Coordinate resources to deliver tasks during the fill operation and in the absence of the Colleague Manager.
• Allocate resources to deliver a quick payment experience and smooth checkout.
• Enable daily operational processes to be implemented efficiently across the area, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Create a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service and M&S behaviours across the store.
• Support Colleague Managers by sharing observations to improve performance and recognition.
• Support nearby stores if operationally required.
• Be a key holder and respond to call outs as needed.
• Handle opening/closing tasks, cash handling and TSL compliance in peripheral hours.

Kenntnisse

Team leadership

Customer service

Operational coordination

Coaching

Flexibility

Jobbeschreibung

Marks & Spencer Plc is seeking a Team Support Manager to coordinate and lead fill operations on the sales floor, ensuring readiness to trade and a fast, accurate payment experience. You will coach colleagues on One Best Way, allocate resources, and maintain a clean, safe store environment while delivering great customer service and a positive team culture.

This frontline leadership role requires resilience, a hands-on approach to opening/closing tasks, and collaboration with nearby stores as