Shift Lead - Store Opening & Operations Leader

Marks & Spencer Plc; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Shift Lead to manage the fill operation and ensure a sales floor is ready to trade.

You will coordinate resources, lead the team, coach colleagues on One Best Way, support opening and closing duties, and model M&S behaviours while delivering outstanding customer service.

This frontline role requires resilience, teamwork, and a hands-on approach to safety, cash handling, and helping colleagues thrive in a fast-paced store environment.

Qualifications

• Frontline retail experience preferred.
• Strong communication skills.
• Ability to work weekends and late shifts.

Responsibilities

• Lead the fill operation and coach colleagues on One Best Way.
• Coordinate resources to support store opening and quick payment experience.
• Ensure daily processes run efficiently across the store area.
• Maintain a clean, safe, and well-presented store and support colleagues.
• Model outstanding customer service and M&S behaviours.
• Act as key holder and manage opening/closing tasks.

Skills

Customer service

Team leadership

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Shift Lead to manage the fill operation and ensure a sales floor is ready to trade.

You will coordinate resources, lead the team, coach colleagues on One Best Way, support opening and closing duties, and model M&S behaviours while delivering outstanding customer service.

This frontline role requires resilience, teamwork, and a hands-on approach to safety, cash handling, and helping colleagues thrive in a fast-paced store environment.