Shift Lead - Store Floor Operations & Opening

Marks and Spencer; Belfast City District; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Marks and Spencer is seeking a Team Support Manager to lead fill operations and coordinate store resources to ensure a ready-to-trade sales floor. You will support opening procedures, coach colleagues, and maintain high standards of service and store presentation.

The role focuses on effective resource allocation, strong customer service, and adherence to company behaviours across the store. Applicants should be prepared for early shifts and potential support to nearby stores.

Responsabilités

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Description du poste

Marks and Spencer is seeking a Team Support Manager to lead fill operations and coordinate store resources to ensure a ready-to-trade sales floor. You will support opening procedures, coach colleagues, and maintain high standards of service and store presentation.

The role focuses on effective resource allocation, strong customer service, and adherence to company behaviours across the store. Applicants should be prepared for early shifts and potential support to nearby stores.