Shift Lead - Food Ops & Customer Service

Marks & Spencer Plc; Greater London; On-site; GBP 30,000 - 36,000; Full time

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Job summary

Marks & Spencer Plc is seeking a Team Support Manager to lead the fill operation, delivering a salesfloor ready to trade, coordinating resource to Serve, Sell and Fill, and covering the floor in the absence of the Colleague Manager.

Coordinate resources to deliver daily tasks during the fill operation, lead the team with One Best Way, promote productivity, ensure a clean, safe and well-presented store, and role model exceptional customer service with our M&S behaviours.

Responsibilities

• Lead the fill operation, delivering a salesfloor that is ready to trade
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks & Spencer Plc is seeking a Team Support Manager to lead the fill operation, delivering a salesfloor ready to trade, coordinating resource to Serve, Sell and Fill, and covering the floor in the absence of the Colleague Manager.

Coordinate resources to deliver daily tasks during the fill operation, lead the team with One Best Way, promote productivity, ensure a clean, safe and well-presented store, and role model exceptional customer service with our M&S behaviours.