Store Floor Lead — Operations & Customer Service

Marks & Spencer Plc; Antrim; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a frontline Colleague to lead the fill operation and keep the sales floor ready to trade. You will coordinate resources and support opening and closing tasks while upholding store standards and delivering great customer service.

This role requires being a key holder, handling call outs, and coaching colleagues to drive productivity. Shifts follow a two-week pattern, with varied start times across Week 1 and Week 2.

Qualifications

• Frontline role responsibilities include leading fill operations and delivering customer service.

Responsibilities

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

Job description

Marks & Spencer Plc is seeking a frontline Colleague to lead the fill operation and keep the sales floor ready to trade. You will coordinate resources and support opening and closing tasks while upholding store standards and delivering great customer service.

This role requires being a key holder, handling call outs, and coaching colleagues to drive productivity. Shifts follow a two-week pattern, with varied start times across Week 1 and Week 2.