Store Shift Lead — Customer Experience & Safety

B Q; Ashford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Ashford is seeking a Shift Lead to manage a busy store, ensuring safety and great customer experience. You’ll oversee the shift, deploy colleagues, and be the first point of contact for customers and staff, with shifts from 5am to 9pm and occasional night cover.

This full-time role offers a permanent contract and a salary of £27,709.50 per year plus a generous pension and 6.6 weeks holiday, plus rewards and employee assistance.

Qualifications

• Passionate about customers and doing the right thing.
• Global view of store operations, not limited to a specific area.
• Safety conscious with an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team working

Safety minded

Autonomy

Energetic

Decision making

Job description

B&Q Ashford is seeking a Shift Lead to manage a busy store, ensuring safety and great customer experience. You’ll oversee the shift, deploy colleagues, and be the first point of contact for customers and staff, with shifts from 5am to 9pm and occasional night cover.

This full-time role offers a permanent contract and a salary of £27,709.50 per year plus a generous pension and 6.6 weeks holiday, plus rewards and employee assistance.