Store Shift Lead: Customer-Focused Team Leader

B Q; Galashiels; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Tweedbank is seeking a Shift Lead to run daily store operations, deploy colleagues, and act as the first contact for customers. This full-time role requires energising leadership, safety focus, and the ability to make rapid, customer-centric decisions.

The role offers a 36.75-hour week with a fixed annual pay and benefits package including a robust pension and generous holiday entitlement, contributing to a dynamic retail environment in Galashiels.

Qualifications

• Passionate about customers and doing the right thing.
• Enjoy interacting with colleagues and working in a team.
• Safety conscious with attention to compliance opportunities.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to maximise customer service.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Autonomy

Decision making

Job description

B&Q Tweedbank is seeking a Shift Lead to run daily store operations, deploy colleagues, and act as the first contact for customers. This full-time role requires energising leadership, safety focus, and the ability to make rapid, customer-centric decisions.

The role offers a 36.75-hour week with a fixed annual pay and benefits package including a robust pension and generous holiday entitlement, contributing to a dynamic retail environment in Galashiels.