Shift Lead — Inspire Teams & Own Customer Experience

B Q; Exeter; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Exeter is seeking a Shift Lead to supervise daily store operations, ensure a safe shopping environment, and lead a team to deliver excellent customer service during each shift. This permanent, full-time role (36.75 hours/week) includes a store location allowance, pension and 6.6 weeks holiday.

You will deploy colleagues, handle customer queries, and uphold standards that make the store a place customers love to shop.

Qualifications

• Our shift leads drive store operations and safety across shifts.
• Identify deployment of colleagues to meet customer demand.
• Focus on customer experience and store safety.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Global view

Safety awareness

Team player

Motivation

Autonomy

Job description

B&Q Exeter is seeking a Shift Lead to supervise daily store operations, ensure a safe shopping environment, and lead a team to deliver excellent customer service during each shift. This permanent, full-time role (36.75 hours/week) includes a store location allowance, pension and 6.6 weeks holiday.

You will deploy colleagues, handle customer queries, and uphold standards that make the store a place customers love to shop.