Shift Lead: Lead Store Operations & Customer Experience

B Q; King's Lynn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Kings Lynn is seeking a Shift Lead to oversee a shift, ensuring a safe and friendly shopping environment for customers and colleagues. You’ll lead a team to keep operations smooth and make every customer count during your shift.

The role emphasizes autonomy, quick decision making, and a commitment to safety and service. A permanent contract with a full-time equivalent salary is offered in the Kings Lynn area.

Qualifications

• Passionate about customers and doing the right thing.
• Ability to have a global view and not be constrained to specific areas of the store.
• Safety conscious with an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Deploy colleagues to maximise coverage to make every customer count throughout your shift.
• Be the first point of contact for customers and colleagues.
• Keep our stores safe at all times.

Skills

Customer focus

Team leadership

Operations oversight

Safety awareness

Decision making

Job description

B&Q Kings Lynn is seeking a Shift Lead to oversee a shift, ensuring a safe and friendly shopping environment for customers and colleagues. You’ll lead a team to keep operations smooth and make every customer count during your shift.

The role emphasizes autonomy, quick decision making, and a commitment to safety and service. A permanent contract with a full-time equivalent salary is offered in the Kings Lynn area.