Shift Lead: Customer Experience & Team Coach (Flexible Hours)

Tesco; Taunton; Presencial; GBP 13.000 - 14.000; A tiempo parcial

Descripción de la vacante

Tesco Shift Lead role in the United Kingdom is a front‑line leadership position in our stores, guiding the team to deliver a great customer experience, working across store areas and supporting colleagues in day‑to‑day queries.

The role requires strong communication, inclusivity, and adaptability, with hours scheduled in advance and a guaranteed minimum weekly commitment; Tesco emphasises growth, flexibility, and a commitment to serving customers and communities.

Formación

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsabilidades

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Conocimientos

Leadership

Team management

Customer service

Communication

Descripción del empleo

Tesco Shift Lead role in the United Kingdom is a front‑line leadership position in our stores, guiding the team to deliver a great customer experience, working across store areas and supporting colleagues in day‑to‑day queries.

The role requires strong communication, inclusivity, and adaptability, with hours scheduled in advance and a guaranteed minimum weekly commitment; Tesco emphasises growth, flexibility, and a commitment to serving customers and communities.