Shift Lead - Customer Experience, Flexible Hours & Growth

Tesco; Hastings; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring for a Shift Lead in the United Kingdom. The role focuses on leading in-store teams to deliver exceptional customer service across all store areas. You will be the go-to person for daily operations and decisions, supporting colleagues to perform at their best.

Tesco emphasizes inclusive leadership, adaptability, and a commitment to serving customers, communities, and the planet. The company promotes flexible working and a fully inclusive recruitment process.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with all colleagues, acting as the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role model great service.
• Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Mentoring

Job description

Tesco is hiring for a Shift Lead in the United Kingdom. The role focuses on leading in-store teams to deliver exceptional customer service across all store areas. You will be the go-to person for daily operations and decisions, supporting colleagues to perform at their best.

Tesco emphasizes inclusive leadership, adaptability, and a commitment to serving customers, communities, and the planet. The company promotes flexible working and a fully inclusive recruitment process.