Shift Lead: Flexible Hours, Inclusive Team Leadership

Tesco; Cardiff; On-site; GBP 22,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to drive in-store operations in the UK, delivering a great customer experience and leading the team. The role offers variable hours and shifts designed to fit different availability, with a focus on teamwork and service excellence.

You will supervise daily activities, support colleagues across areas, and step in as store lead in the Manager’s absence. A strong communication style and a passion for retail are essential.

Qualifications

• Must have experience leading a team in a fast-paced retail environment.
• Strong customer service focus and ability to deliver great service.
• Clear communicator who keeps the team well informed.
• Natural leader who motivates and inspires others to perform.
• Commitment to inclusive, supportive team culture.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues to resolve day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model service excellence.
• Strive to serve customers, communities, and the planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco is seeking a Shift Lead to drive in-store operations in the UK, delivering a great customer experience and leading the team. The role offers variable hours and shifts designed to fit different availability, with a focus on teamwork and service excellence.

You will supervise daily activities, support colleagues across areas, and step in as store lead in the Manager’s absence. A strong communication style and a passion for retail are essential.