Customer-First Shift Leader - Flexible Hours & Growth

Tesco; Chandler's Ford; On-site; GBP 13,000 - 14,000; Full time

Benefits offered by this job

Holiday allowance 20 days + personal

Colleague Clubcard discounts

Wellbeing services

Life cover (5x salary)

Employer pension with 7.5% matching

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead role in the United Kingdom offers перспектив leadership responsibilities in busy store environments. You will guide a diverse team, ensure excellent customer service, and act as the in-charge presence when the store manager is away.

The role emphasises flexible hours and a commitment to inclusion and community impact. Responsibilities include coordinating shifts, delivering a great in-store experience, and mentoring colleagues to grow their skills and confidence.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Commitment to delivering a great customer experience.
• Ability to adapt and stay calm under pressure.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Collaborate across store areas and assist colleagues with day-to-day queries.
• Build positive inclusive relationships to support colleagues.
• Lead the store in the manager's absence when required.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to improve service for customers and communities.

Skills

Team leadership

Customer service

Communication

Flexibility

Coaching

Problem solving

Job description

Tesco Shift Lead role in the United Kingdom offers перспектив leadership responsibilities in busy store environments. You will guide a diverse team, ensure excellent customer service, and act as the in-charge presence when the store manager is away.

The role emphasises flexible hours and a commitment to inclusion and community impact. Responsibilities include coordinating shifts, delivering a great in-store experience, and mentoring colleagues to grow their skills and confidence.