Shift Lead — Customer Experience & Store Team Leader

B&Q; Redhill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is looking for a Shift Lead to oversee daily store operations. This role is essential for creating a safe, efficient work environment and providing outstanding customer service. Shift Leads will engage with both staff and customers, ensuring compliance and a welcoming atmosphere. Ideal candidates will demonstrate strong communication, motivation, and safety awareness. This position offers a competitive salary and a range of benefits to support employee wellness.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Qualifications

• Passionate about customers and doing the right thing for them.
• Enjoy interacting with colleagues and working in a team.
• Safety conscious with an eye for compliance opportunities.

Responsibilities

• Ensure smooth day-to-day store operations.
• Be the first point of contact for customers and colleagues.
• Maintain a safe store environment.

Skills

Customer focus

Team collaboration

Attention to safety

Decision-making

Energy and motivation

Job description

A leading home improvement retailer in the United Kingdom is looking for a Shift Lead to oversee daily store operations. This role is essential for creating a safe, efficient work environment and providing outstanding customer service. Shift Leads will engage with both staff and customers, ensuring compliance and a welcoming atmosphere. Ideal candidates will demonstrate strong communication, motivation, and safety awareness. This position offers a competitive salary and a range of benefits to support employee wellness.