Shift Lead: Customer Experience & Store Operations

Harri; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Coffee perks

Partner discounts

Comprehensive benefits (eligibility)

Job summary

Starbucks in Nottingham is seeking a Shift Supervisor to oversee daily store operations and support the Store Manager and Assistant Manager. You will guide baristas, ensure high-quality service, and uphold Starbucks standards to maintain a welcoming café atmosphere.

The role emphasizes coaching, teamwork, and effective communication to deliver an exceptional customer experience across busy shifts. A commute-friendly, customer-focused environment awaits the right candidate.

Qualifications

• Previous retail, food service, or hospitality experience preferred.
• Strong leadership and teamwork abilities.
• Excellent communication and problem-solving skills.
• Ability to stay calm and composed in fast-paced environments.
• Proven accuracy in cash handling and till management.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service and resolve questions or concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Lead and support partners during shifts, ensuring tasks are completed efficiently.
• Open and close the store following operational standards.
• Monitor beverage and food quality to ensure Starbucks recipes are followed.
• Assist with inventory, restocking, and ordering as needed.

Skills

Leadership

Customer service

Cash handling

Communication

Problem solving

Multi-tasking

Job description

Starbucks in Nottingham is seeking a Shift Supervisor to oversee daily store operations and support the Store Manager and Assistant Manager. You will guide baristas, ensure high-quality service, and uphold Starbucks standards to maintain a welcoming café atmosphere.

The role emphasizes coaching, teamwork, and effective communication to deliver an exceptional customer experience across busy shifts. A commute-friendly, customer-focused environment awaits the right candidate.