Shift Supervisor: Customer Experience & Team Leader

Starbucks Nottingham - Queens Drive DT; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Tips

Starbucks benefits (eligibility)

Job summary

Starbucks Nottingham - Queens Drive DT is hiring a Shift Supervisor to support store operations and lead baristas during shifts. You will work closely with the Store Manager to maintain exceptional customer service and store standards.

The role requires strong leadership, communication, and cash-handling skills, plus the ability to multi-task in a fast-paced café environment. Competitive pay, tips, and benefits (eligibility) are part of the package.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
• Open and/or close the store following Starbucks’ operational standards and procedures.
• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support their performance and growth.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
• Address and document any incidents, accidents, or operational concerns.

Skills

Retail experience

Customer service

Leadership skills

Cash handling

Multi-tasking

Flexibility

Job description

Starbucks Nottingham - Queens Drive DT is hiring a Shift Supervisor to support store operations and lead baristas during shifts. You will work closely with the Store Manager to maintain exceptional customer service and store standards.

The role requires strong leadership, communication, and cash-handling skills, plus the ability to multi-task in a fast-paced café environment. Competitive pay, tips, and benefits (eligibility) are part of the package.