Shift Lead: Customer Experience & Store Operations

B Q; Colchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

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6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Colchester Tollgate is hiring a Shift Lead to run a busy store shift safely and efficiently. The role is full-time, 36.75 hours per week, with a permanent contract and a salary of £27,709.50 per year plus a comprehensive benefits package and pension.

You will oversee the shift, deploy colleagues, handle customer queries, and ensure a safe shopping environment. If you value teamwork, decision-making at pace, and putting customers first, apply now.

Qualifications

• Demonstrates passion for customers and doing the right thing.
• Ability to view store operations from a global perspective.
• Safety-conscious with attention to compliance and detail.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team leadership

Safety awareness

Communication

Job description

B&Q Colchester Tollgate is hiring a Shift Lead to run a busy store shift safely and efficiently. The role is full-time, 36.75 hours per week, with a permanent contract and a salary of £27,709.50 per year plus a comprehensive benefits package and pension.

You will oversee the shift, deploy colleagues, handle customer queries, and ensure a safe shopping environment. If you value teamwork, decision-making at pace, and putting customers first, apply now.