Store Leader: Drive Experience & KPIs

Starbucks EMEA; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and one item of food on/so

Bean stock options

Comprehensive training and Starbucks G

Job summary

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a dynamic store team, deliver outstanding customer experiences, and drive commercial results while owning operational standards and partner engagement. You will thrive in a fast-paced retail environment, coach and develop partners, manage KPIs, and contribute to the brand's future.

Training starts on day one with in-store trainers and coaches.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Ability to translate metrics into actions while managing people and operational priorities.

Responsibilities

• Lead shifts with focus on delivering commercial results and world-class customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines and adjust to optimise customer experience.
• Coach and give feedback to partners; recognise achievements during and after shifts.
• Act as duty manager when scheduled; be accountable for operational and partner decisions.
• Maintain brand and operational standards; use data to improve shift performance.
• Train and coach partners to deliver quality, efficiency, and service excellence.
• Lead or embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Job description

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a dynamic store team, deliver outstanding customer experiences, and drive commercial results while owning operational standards and partner engagement. You will thrive in a fast-paced retail environment, coach and develop partners, manage KPIs, and contribute to the brand's future.

Training starts on day one with in-store trainers and coaches.