ServiceNow Technical Lead

Next Ventures; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital transformation consultancy seeks an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom applications. The role includes overseeing the technical direction and delivery of ServiceNow solutions while leading development teams and ensuring quality assurance. Strong understanding of ServiceNow architecture and scripting expertise in JavaScript is essential. Remote working is available with a 6-month initial contract and potential for long-term extensions.

Qualifications

• Proven experience as a ServiceNow Technical Lead or Senior Developer.
• Strong understanding of ServiceNow architecture and module configuration.
• Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub).

Responsibilities

• Lead technical design sessions and oversee solution implementation.
• Act as the primary technical authority on ServiceNow development.
• Guide and mentor development teams to deliver scalable and maintainable solutions.

Skills

ServiceNow Technical Lead

JavaScript

Stakeholder communication

ServiceNow architecture

Expertise in ITSM

Education

ServiceNow certifications (CSA, CAD, CIS)

Job description

We’re partnered with a leading digital transformation consultancy to hire an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom ServiceNow applications.

Role Overview

You’ll take ownership of the technical direction, design, and delivery of ServiceNow solutions. The role involves leading development teams, working closely with architects and project managers, and ensuring all technical implementations meet best practice and customer requirements.

Key Responsibilities

• Lead technical design sessions and oversee solution implementation
• Act as the primary technical authority on ServiceNow development
• Provide hands‑on expertise across ITSM, ITOM, and custom applications
• Collaborate with business and technical stakeholders to define requirements
• Ensure quality assurance, code reviews, and adherence to platform governance
• Guide and mentor development teams to deliver scalable and maintainable solutions

Key Skills & Experience

• Proven experience as a ServiceNow Technical Lead or Senior Developer
• Strong understanding of ServiceNow architecture and module configuration
• Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub)
• Experience with ITSM and ITOM modules (CMDB, Discovery, Event Management)
• Excellent stakeholder communication and leadership ability
• ServiceNow certifications (CSA, CAD, CIS – ITSM / ITOM) are advantageous

Contract Details

• Remote UK
• 6‑month initial contract with long‑term extensions