ServiceNow Senior Product Manager

National Highways; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

National Highways seeks a Senior Product Manager to oversee the ServiceNow product lifecycle. This role requires collaboration across various teams to develop and implement the ServiceNow strategy, ensuring efficient service delivery and stakeholder engagement. The successful candidate will leverage their expertise in ServiceNow and ITIL to enhance operational effectiveness and provide exceptional service.

Qualifications

• In-depth knowledge of ServiceNow applications and management.
• Proven expertise in ITIL practices.
• Ability to develop strategic ownership and long-term objectives.

Responsibilities

• Manage the end-to-end lifecycle of ServiceNow products.
• Define the vision and scope for ServiceNow, engaging stakeholders.
• Lead programme management activities supporting service ownership.

Skills

ServiceNow

ITIL

Product Management

Strategic Vision

Education

Degree in Information Technology, Engineering or Mathematics

Job description

About the role.

National Highways have an excellent opportunity for a Senior Product Manager (ServiceNow) to join our Service Operations team within Digital Services. The Senior Product Manager will be responsible for the end-to-end lifecycle of the entire suite of ServiceNow products and services and will set the strategy to ensure successful implementation and deliver a reliable service.

The Senior Product Manager will collaborate with business analysts, architects and project managers, leveraging technical best practice to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform.

This will also involve collaboration across Architecture Design and Technology Services, Cyber Security and Information Rights, Data and Digital, Strategy, Transformation and Performance and Programme Delivery and Service Operations to create an end-to-end product team.

Please note this role can be based from any of our UK offices however travel to Birmingham to attend team meetings will be required.

• Define and own the vision and scope for ServiceNow and engage with stakeholders in the development of that vision.
• Collaborate with Architecture, Design and Technology Services to develop National Highways ServiceNow strategy and develop leading edge platform technologies.
• Effectively communicate complex, technical requirements to a range of non-technical business stakeholders.
• Lead a range of programme management activities to support of the service owner or programme lead.
• Manage the end-to-end lifecycle of ServiceNow, including costs, contracts and supplier relationships.

About you.

• Degree qualified, preferably in Information Technology, Engineering or Mathematic subject, or equivalent experience.
• In-depth knowledge, proven expertise and practical experience using ServiceNow and applying its applications.
• Excellent ITIL knowledge.
• Able to demonstrate strategic ownership and develop a long-term vision and objectives.
• Expert product ownership / product management knowledge with ability to create approaches and implement new ways of working. Knowledge of effective ServiceNow platform governance is desirable.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.