ServiceNow Architect CSM focus Portal

JR United Kingdom; Gloucester; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the IT sector is seeking a ServiceNow Architect with a CSM focus for a fully remote role. This position emphasizes expertise in OnePortal integration and requires extensive experience with the ServiceNow platform, CSM Portal, and third-party integrations. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and a proactive attitude, contributing effectively as a team player.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Experience with integrations with third-party tools.
• Knowledge of Workspaces, UI Builder, Flow Designer.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Manage and customize portals.
• Ensure data exchange between Portal, CSM Portal, and Service Catalog.

Skills

Knowledge of CSDM

Problem-solving

Communication

Team player

Job description

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ServiceNow Architect CSM focus Portal, Gloucester

Client: Innova Solutions

Location: Gloucester, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 5

Posted: 09.06.2025

Expiry Date: 24.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Awareness of product roadmaps
• Knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal

Additional skills include designing and prototyping solutions, strong problem-solving, excellent communication, proactive attitude, and being a team player.