ServiceNow Architect CSM focus Portal

JR United Kingdom; Coventry; Remote; GBP 70,000 - 120,000; Full time

Job summary

A leading company seeks a ServiceNow Architect with a focus on CSM Portal for remote work in the UK or EU. The role demands extensive experience in ServiceNow and strong skills in integrations and team collaboration. Successful candidates will show leadership in design and prototyping, and have the ability to communicate effectively with both technical and non-technical stakeholders.

Qualifications

• 10+ years hands-on experience with ServiceNow.
• 3+ years on CSM & CSM Portal.
• Experience in User Interface design and complex systems integration.

Responsibilities

• Support transversal design topics focusing on OnePortal integration between Adobe and ServiceNow.
• Work in real-time on integrations and Portal customizations.
• Collaborate closely with team members and stakeholders.

Skills

Knowledge of CSDM

Product roadmap awareness

Knowledge of Workspaces

UI Builder expertise

Flow Designer expertise

Integration knowledge

Portal management skills

Problem-solving skills

Communication skills

Proactive attitude

Team player

Job description

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ServiceNow Architect CSM focus Portal, coventry

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Client:

Innova Solutions

Location:

coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated