ServiceNow Architect CSM focus Portal

JR United Kingdom; Wolverhampton; Remote; GBP 70,000 - 120,000; Full time

Job summary

A leading company seeks an experienced ServiceNow Architect focusing on CSM Portal integration. This full remote role requires extensive experience in ServiceNow and strong skills in managing integrations while fostering collaboration and problem-solving in a team environment.

Qualifications

• 10+ years of hands-on ServiceNow experience, with 3+ years on CSM & CSM Portal.
• Strong problem-solving and communication skills, able to explain complex topics to a non-IT audience.
• Experience in designing and prototyping leveraging ServiceNow capabilities.

Responsibilities

• Support transversal design topics focused on OnePortal integration between Adobe and ServiceNow.
• Customize and manage the CSM Portal and integrations with third-party tools.
• Proactively identify opportunities for improvement and support the team.

Skills

CSDM

Product roadmap awareness

Workspaces

UI Builder

Flow Designer

API integrations

ServiceNow Platform understanding

Portal management

CSM Portal expertise

Problem-solving

Communication skills

Job description

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Client:

Innova Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years Hands-on ServiceNow experience with 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills, capable of explaining complex topics to a non-IT audience, active listening, and a supportive attitude
• Proactive approach: proposing help and assistance in design activities, identifying opportunities for improvement, and seeking optimizations
• Team player: willing to support and assist the team, especially during challenging situations