ServiceNow Architect CSM focus Portal

JR United Kingdom; Telford; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks a ServiceNow Architect with a strong focus on Customer Service Management (CSM) and portal integration. This role requires extensive experience, particularly with OnePortal integration between Adobe and ServiceNow. The successful candidate will possess strong problem-solving skills and excellent communication abilities, facilitating interactions with both technical and non-technical stakeholders.

Qualifications

• 10+ years of hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Excellent communication skills to explain complex topics to non-IT audiences.
• Proactive attitude in proposing help and detecting improvement areas.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Expertise in CSM Portal and integrations with 3rd party tools.
• Designing and prototyping skills to transform ideas into solutions.

Skills

CSDM

Workspaces

UI Builder

Flow Designer

Scripted APIs

Integration Hub

ServiceNow Platform

Portal management

Problem-solving

Communication

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is essential.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Hands-on experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition, and setup
• 10+ years of hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences
• Proactive attitude in proposing help, detecting improvement areas, and optimizing
• Team player willing to support and assist when needed

Job Details:

• Location: Telford, United Kingdom
• Client: Innova Solutions
• Job Category: Other
• EU Work Permit Required: Yes
• Posted: 06.06.2025
• Expiry Date: 21.07.2025