ServiceNow Architect CSM focus Portal

JR United Kingdom; Northampton; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company in IT services is looking for a ServiceNow Architect with a focus on CSM Portal integration. This fully remote position requires extensive experience in ServiceNow, expertise in managing integrations, and strong functional knowledge. The role involves support for design topics and problem-solving in a collaborative environment, aimed at optimizing the user experience through innovative solutions.

Qualifications

• 10+ years hands-on ServiceNow experience, with at least 3+ years on CSM & CSM Portal.
• Practical experience with CSM and data exchange.
• Designing and prototyping skills, transforming ideas into solutions.

Responsibilities

• Support transversal design topics with OnePortal integration.
• Manage and customize CSM Portal.
• Proactively suggest improvements and support design activities.

Skills

CSDM

Product roadmap awareness

Workspaces

UI Builder

Flow Designer

Integrations with 3rd party tools

ServiceNow Platform knowledge

Portal management

Problem-solving skills

Communication skills

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years Hands-on ServiceNow experience with at least 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to a non-IT audience, active listening, and supportive attitude
• Proactive approach: propose help and assistance in design activities, detect room for improvement, and seek optimizations
• Team player: willing to support and contribute when challenges arise

Note: The job is posted with an expiry date of 21.07.2025 and is active as of now.