ServiceNow HRSD Lead

Stackstudio Digital Ltd.; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading IT services firm is seeking a ServiceNow HRSD Lead in Leeds, UK. This role involves working collaboratively with stakeholders to understand business needs, translating them into technical requirements, and developing ServiceNow modules. The ideal candidate will have over 5 years of experience with the HRSD module, strong integration skills, and extensive knowledge of HR processes. This position offers the opportunity to optimize workflows and enhance ServiceNow applications in a dynamic environment.

Qualifications

• 5+ years of hands-on ServiceNow development experience on the HRSD module.
• Experience in building and maintaining complex integrations with People service platforms like Workday, PeopleSoft, Oracle Apps.
• Strong knowledge about ServiceNow platform master data and HR processes.

Responsibilities

• Work with stakeholders to understand and translate business requirements into technical requirements.
• Create technical designs from business requirements using OOB ServiceNow capabilities.
• Design, develop, and customize ServiceNow applications and modules.
• Maintain and build integrations with enterprise systems.
• Implement automated workflows and streamline business processes.
• Provide ongoing support, troubleshoot system issues, and perform health checks.
• Create and maintain technical documentation.

Skills

ServiceNow

ITSM Modules

HRSD module

JavaScript

REST

SOAP

HTML

XML

CSS

Job description

Role / Job Title : ServiceNow HRSD Lead

Work Location : Leeds, UK (Onsite)

Mode of Working Hybrid / Office Based :

Office based

Duration of Assignment :

3 months

The Role

ServiceNow HRSD Lead

Required Technical Skill Set :

ServiceNow, ITSM Modules, HRSD module

No. of Requirements :

Desired Experience Range :

8+

Location of Requirement :

UK

Your Responsibilities

• Requirements Sanitation : Work with stakeholders to understand business requirements without ambiguity, translate into technical requirements and work with the team to implement the requirement without affecting any existing configuration.
• Technical Design : Create technical design from business requirements leveraging OOB ServiceNow-provided capabilities and utilities.
• Development and customization : Design, develop, and customize ServiceNow applications and modules.
• Integration : Maintain, fix or build integrations with other enterprise systems using technologies like REST and SOAP.
• Workflow and automation : Implement and optimize automated workflows, flows, business rules etc. to streamline business processes.
• Technical skills : Able to leverage front-end technologies such as JavaScript, Jelly Script, HTML, XML, and CSS to build and enhance applications and portals.
• Maintenance and support : Provide ongoing support, troubleshoot issues, and perform system health checks, upgrades, and patches.
• Documentation : Create and maintain technical documentation for processes, configurations, and solutions.
• Collaboration : Work with business stakeholders, IT teams, and other professionals to align solutions with organizational goals.
• Team Management : Guide and drive both HRSD Ops and release team with technical expertise for successful implementation of all the stories and closure of incidents / requests.

Your Profile

Essential Skills / Knowledge / Experience

• Candidates should have at least 5+ years of hands‑on ServiceNow development experience on the HRSD module, experience on building and maintaining complex integrations with People service platforms like Workday, PeopleSoft, Oracle Apps etc.
• Candidate should be able to demonstrate a strong appetite to provide solutions to requirements leveraging OOB ServiceNow capabilities and utilities.
• Candidate should have a strong knowledge about ServiceNow platform master data and the HR processes that leverage that foundation data.

Desirable Skills / Knowledge / Experience

• ServiceNow Certified Systems Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist Human Resources