ServiceNow CMDB Specialist (DV cleared and Outside of IR35)

LA International; Farnborough; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading IT recruitment consultancy in the United Kingdom is seeking a ServiceNow CMDB Consultant responsible for the design, implementation, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role will involve collaboration with stakeholders to ensure accurate configuration data supports IT service management. Candidates should have over 3 years of experience with the ServiceNow platform and demonstrate a strong understanding of configuration management practices. Applicants with security clearance are encouraged to apply.

Qualifications

• 3+ years of ServiceNow platform experience, which can be adjustable by seniority.
• Proven experience implementing or supporting CMDB in complex environments.
• Experience working in consulting or enterprise IT environments.

Responsibilities

• Design and implement CMDB data models aligned with business and technical requirements.
• Configure and manage ServiceNow Discovery and Service Mapping.
• Analyze CMDB health metrics and implement remediation strategies.
• Engage with stakeholders to gather requirements.

Skills

Strong hands-on experience with ServiceNow CMDB

Solid understanding of CI lifecycle, relationships, and dependency mapping

Experience with ServiceNow Discovery and/or Service Mapping

Knowledge of Identification and Reconciliation Engine (IRE)

Familiarity with ITIL practices

Job description

Job Title: ServiceNow CMDB Consultant

Job Summary

The ServiceNow CMDB Consultant is responsible for the design, implementation, configuration, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows.

The consultant works closely with stakeholders across IT, security, and operations to define data models, governance, and processes that align with business objectives and industry best practices.

Key Responsibilities

• CMDB Design & Implementation
  • Design and implement CMDB data models aligned with business and technical requirements
  • Configure CI classes, attributes, relationships, and reconciliation rules
  • Implement and maintain CMDB Health Dashboards (Completeness, Correctness, Compliance)
  • Define and enforce CMDB governance, policies, and standards
• Discovery & Data Integration
  • Configure and manage ServiceNow Discovery and Service Mapping
  • Integrate CMDB with third‑party systems (e.g., SCCM, AWS, Azure, monitoring tools)
  • Ensure accurate data population through automated and manual data sources
  • Manage identification and reconciliation (IRE) rules
• Optimization & Continuous Improvement
  • Analyze CMDB health metrics and implement remediation strategies
  • Identify data quality issues and drive corrective actions
  • Support CI lifecycle management and dependency mapping
  • Optimize CMDB usage to support ITSM, ITOM, SecOps, and Asset Management use cases
• Stakeholder Collaboration
  • Engage with technical and business stakeholders to gather requirements
  • Provide guidance on CMDB best practices and ServiceNow standards
  • Support audits, compliance initiatives, and reporting needs
  • Deliver documentation, training, and knowledge transfer

Required Skills & Experience

• Technical Skills
  • Strong hands‑on experience with ServiceNow CMDB
  • Solid understanding of CI lifecycle, relationships, and dependency mapping
  • Experience with ServiceNow Discovery and/or Service Mapping
  • Knowledge of Identification and Reconciliation Engine (IRE)
  • Familiarity with ITIL practices, especially Configuration Management
• Professional Experience
  • 3+ years of ServiceNow platform experience (adjustable by seniority)
  • Proven experience implementing or supporting CMDB in complex environments
  • Experience working in consulting or enterprise IT environments

Due to the nature and urgency of this post, candidates holding or who have held high‑level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum 18 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non‑clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.