ServiceNow Architect CSM focus Portal

JR United Kingdom; Watford; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a highly experienced ServiceNow Architect focused on CSM to support design efforts related to Portal integrations. This full remote role allows candidates from the UK, France, Poland, Portugal, and Spain to apply. The ideal candidate will have over 10 years of experience, including a strong proficiency in CSM and excellent communication skills to liaise with various stakeholders.

Qualifications

• 10+ years hands-on experience with ServiceNow
• 3+ years on CSM & CSM Portal
• Experience with integrations with 3rd party tools

Responsibilities

• Support transversal design topics with OnePortal integration
• Manage Portal customization and setup
• Identify improvements and optimizations in design activities

Skills

Knowledge of CSDM

Proficiency with Workspaces

Strong problem-solving skills

Excellent communication skills

Designing and prototyping skills

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The candidate should have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Strong knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition, and setup
• 10+ years hands-on experience with ServiceNow, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences, active listening, and a supportive attitude
• Proactive approach in design activities, identifying improvements and optimizations
• Team player willing to support and assist when needed