ServiceNow Architect CSM focus Portal

JR United Kingdom; Hounslow; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Architect with a focus on CSM Portal for remote work. The role involves supporting integration designs and utilizing expertise in the ServiceNow platform, requiring a strong background in CSM and advanced technical skills.

Qualifications

• 10+ years Hands-on ServiceNow experience
• 3+ years in CSM & CSM Portal
• Proactive attitude and strong problem-solving skills

Responsibilities

• Support transversal design topics focused on OnePortal integration between Adobe and ServiceNow
• Transform ideas into solutions leveraging ServiceNow capabilities

Skills

Knowledge of CSDM

Product roadmap awareness

Workspaces proficiency

UI Builder proficiency

Flow Designer proficiency

API integrations

Knowledge of the ServiceNow Platform

Portal management skills

CSM experience

Problem-solving abilities

Excellent communication

Team player

Job description

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ServiceNow Architect CSM focus Portal, south west london

Client: Innova Solutions

Location: south west london, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

7

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Strong product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations using scripted APIs and Integration Hub
• Deep knowledge of the ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging SN capabilities
• Strong problem-solving abilities
• Excellent communication skills for explaining complex topics to non-IT audiences
• Proactive attitude to propose help, detect improvements, and optimize
• Team player willing to support and assist when needed