ServiceNow Architect CSM focus Portal

JR United Kingdom; Milton Keynes; Remote; GBP 70,000 - 95,000; Full time

Job summary

A leading company in the UK seeks a ServiceNow Architect specializing in CSM to work fully remote. In this role, you will focus on enhancing OnePortal integrations and leverage your over 10 years of ServiceNow experience to influence key design decisions. Your problem-solving skills and ability to communicate complex topics will be critical in collaborating with cross-functional teams.

Qualifications

• 10+ years of hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Strong knowledge of integrations with 3rd party tools.
• Proactive attitude with a focus on problem-solving and improvements.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Handle customization and management of CSM Portal.
• Propose improvements and optimizations in team settings.

Skills

CSDM

Integration Hub

Workspaces

UI Builder

Flow Designer

Portal Management

Problem-Solving

Communication

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude, able to propose improvements and optimizations
• Team player, willing to support and collaborate within the team