ServiceNow Architect CSM focus Portal

JR United Kingdom; Dartford; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in Dartford is seeking a ServiceNow Architect focusing on CSM and OnePortal integration. The role requires extensive experience in ServiceNow platforms, integration skills, and a proactive approach to problem-solving. With a full remote option, the position enables collaboration across several countries.

Qualifications

• 10+ years hands-on ServiceNow experience with 3+ years on CSM & CSM Portal.
• Experience with integrations with 3rd party tools and designing solutions.
• Strong problem-solving and communication skills.

Responsibilities

• Support transversal design topics with focus on OnePortal integration.
• Transform ideas into solutions leveraging SN product capabilities.
• Proactively identify improvements in design activities.

Skills

CSDM

Product roadmap awareness

Workspaces

UI Builder

Flow Designer

3rd party integrations

ServiceNow Platform

Portal management

Problem-solving

Communication skills

Job description

Social network you want to login/join with:

ServiceNow Architect CSM focus Portal, Dartford

Client: Innova Solutions

Location: Dartford, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views: 8

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise required in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB, etc.)
• Portal management and customization
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years Hands-on ServiceNow experience with 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences, active listening, supportive attitude
• Proactive approach: propose help and assistance in design activities, identify room for improvement, seek optimizations
• Team player: willing to support and step in when needed