ServiceNow Architect CSM focus Portal

JR United Kingdom; Preston; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Architect with a focus on CSM and portal integrations. This fully remote position caters to UK, France, Poland, Portugal, and Spain residents. Candidates should possess extensive knowledge of ServiceNow applications, UI design, and a proactive approach to problem-solving and teamwork.

Qualifications

• 10+ years hands-on ServiceNow experience.
• 3+ years in CSM & CSM Portal.
• Proactive attitude and team player.

Responsibilities

• Support transversal design topics focusing on OnePortal integration.
• Customize and manage the CSM Portal.
• Transform ideas into solutions leveraging SN product capabilities.

Skills

CSDM

Product Roadmap Awareness

Workspaces

UI Builder

Flow Designer

Integration with 3rd Party Tools

Problem Solving

Communication

Job description

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ServiceNow Architect CSM focus Portal, Preston, Lancashire

Client: Innova Solutions

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude, proposing help, detecting improvements, and seeking optimizations
• Team player, willing to support and assist when needed