ServiceNow Architect CSM focus Portal

JR United Kingdom; Stockport; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a full-remote ServiceNow Architect with a focus on CSM Portal integration. The ideal candidate will possess extensive ServiceNow expertise, particularly in CSM, along with excellent problem-solving and communication skills. This position allows freedom to work from the UK or several European nations, emphasizing a proactive and collaborative approach to technology solutions.

Qualifications

• 10+ years of hands-on ServiceNow experience, at least 3 years in CSM.
• Experience with data exchange between Portal, CSM Portal, and Service Catalog setup.
• Proficient in designing and prototyping solutions within the ServiceNow ecosystem.

Responsibilities

• Support transversal design topics, focusing on OnePortal integration between Adobe and ServiceNow.
• Lead portal management and customization tasks.
• Engage in active problem-solving and propose optimizations.

Skills

CSDM

ServiceNow Platform

CSM Portal

Portal management

Integrations

Problem-solving

Communication

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB, etc.)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition, and setup
• 10+ years of hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow product capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences, active listening, and supportive attitude
• Proactive in proposing help, detecting room for improvement, and seeking optimizations
• Team player willing to support and assist when needed

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025