ServiceNow Architect CSM focus Portal

JR United Kingdom; Portsmouth; Remote; GBP 65,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Architect with a focus on CSM to support integration between Adobe and ServiceNow. The role is fully remote and requires significant expertise in ServiceNow, along with strong communication skills to collaborate effectively across teams.

Qualifications

• 10+ years of hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Strong knowledge of Workspaces, UI Builder, Flow Designer.
• Experience with integrations with 3rd party tools and Portal management.

Responsibilities

• Support transversal design topics focusing on OnePortal integration.
• Transform ideas into solutions leveraging ServiceNow capabilities.
• Propose help and optimizations for improvements.

Skills

CSDM

ServiceNow Platform

CSM Portal

Problem-solving

Communication

Proactive approach

Team player

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The candidate should have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog definition and setup
• 10+ years of hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences, active listening, and a supportive attitude
• Proactive approach in proposing help, detecting room for improvement, and seeking optimizations
• Team player willing to support and assist when needed