ServiceNow Architect CSM focus Portal

JR United Kingdom; Chesterfield; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks a highly experienced ServiceNow Architect with a focus on CSM Portal. The successful applicant will support the integration between Adobe and ServiceNow, demonstrating a strong understanding of ServiceNow features and excellent communication skills to facilitate complex discussions. This full remote position invites candidates from the UK, France, Poland, Portugal, and Spain.

Qualifications

• 10+ years hands-on ServiceNow experience, with at least 3+ years on CSM & CSM Portal.
• Strong problem-solving skills and excellent communication.
• Proactive attitude towards improvement and optimization.

Responsibilities

• Support transversal design topics with integration focus.
• Manage and customize ServiceNow Portal.
• Assist in data exchange between Portal and Service Catalog.

Skills

CSDM

ServiceNow Platform

Portal management

Problem-solving

Communication

Teamwork

Integrations

Job description

ServiceNow Architect CSM focus Portal

Client:

Innova Solutions

Location:

Chesterfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Awareness of product roadmaps
• Knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations using scripted APIs and Integration Hub
• Deep understanding of the ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
• Portal management and customization
• Experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years hands-on ServiceNow experience, with at least 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences
• Proactive attitude to propose help, detect improvements, and optimize
• Team player willing to support and assist when needed